Frequently asked questions
How do you know if you have Oily Skin?
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How do you know if you have Combination Skin?
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What is the best cleanser for Oily OR Combination Skin with an oily T-zone?
+WHITEWASH Purifying Clay Cleanser is a mineral-rich, foam-free cleanser that ticks all the boxes:
- Oil-Control Actives: Formulated with oil-control ingredients to keep excess shine at bay, ensuring a matte, balanced complexion.
- Gentle Exfoliation: Enjoy the gentle exfoliation action that promotes smoother, brighter skin without irritation.
- Ideal for Oily, Blemish-Prone Skin: Specifically designed for oily and blemish-prone skin types, our cleanser helps combat breakouts and congestion for a clearer complexion.
- Natural Fragrance: Infused with 100% natural essential oils, offering a delightful fragrance experience while remaining gentle on the skin.
- Dermatologist-Tested for Sensitive Skin: Clinically proven safe for sensitive skin by dermatologists, our formula soothes and nourishes, preventing dryness and redness.
Is my skin purging or breaking out from a new product?
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1. What is skin purging?
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Skin purging is a temporary breakout triggered by active ingredients that speed up skin cell turnover (e.g., retinoids, exfoliating acids, Vitamin C). This process brings clogged pores to the surface faster before the skin clears.
2. Purging vs. Breakouts
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Purging: Occurs in usual breakout areas, consists of small uniform pimples, and lasts 4–6 weeks.
Breakout/Reaction: Appears in new areas, lasts beyond 6 weeks, and may include painful cysts, irritation, or rashes.
Breakout/Reaction: Appears in new areas, lasts beyond 6 weeks, and may include painful cysts, irritation, or rashes.

3. What causes skin purging?
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Ingredients that accelerate cell turnover include:
✔ Retinoids (RetinAL, Retinol, Tretinoin)
✔ Exfoliating Acids (AHAs like Glycolic Acid, BHAs like Salicylic Acid)
✔ Vitamin C (L-Ascorbic Acid)
✔ Benzoyl Peroxide, Azelaic Acid, Enzymes
✔ Retinoids (RetinAL, Retinol, Tretinoin)
✔ Exfoliating Acids (AHAs like Glycolic Acid, BHAs like Salicylic Acid)
✔ Vitamin C (L-Ascorbic Acid)
✔ Benzoyl Peroxide, Azelaic Acid, Enzymes
4. What causes breakouts?
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• Hormonal fluctuations: (e.g., menstruation, pregnancy)
• Stress & diet: (dairy, high-glycaemic foods)
• Clogged pores: (heavy products, comedogenic ingredients)
• Bacteria & environmental factors: (humidity, pollution)
• Stress & diet: (dairy, high-glycaemic foods)
• Clogged pores: (heavy products, comedogenic ingredients)
• Bacteria & environmental factors: (humidity, pollution)
5. Should you stop using a product if you’re purging?
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No—purging means the product is working! Stay consistent but avoid adding new actives to prevent irritation.

6. How to minimise purging
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• Introduce actives gradually: start once a week (evening), then increase to 2–3 times per week if no irritation after two weeks.
• Use gentle, hydrating skincare alongside actives.
• Avoid over-exfoliation and harsh scrubs.
• Stay consistent—purging is temporary!
• Use gentle, hydrating skincare alongside actives.
• Avoid over-exfoliation and harsh scrubs.
• Stay consistent—purging is temporary!

7. Can non-active ingredients cause purging?
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No—only cell-turnover ingredients trigger purging. If a product without actives is causing breakouts, it’s likely irritation or clogged pores.
8. What if it’s a breakout, not purging?
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• Stop using the product and observe changes.
• Check for comedogenic ingredients.
• Patch test before full use.
• Check for comedogenic ingredients.
• Patch test before full use.
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