Frequently asked questions
How do you know if you have Balanced Skin?
+
What is the best moisturising face cream for Balanced Skin?
+You guessed it... THE ONE Hydra-plump Face Cream!
- Packed with hydrators.
- Light texture, luxurious skin feel.
- Fragranced with 100% natural, essential oils.
- Tested by a dermatologist as safe for normal, balanced skin.
Is my skin purging or breaking out from a new product?
+
1. What is skin purging?
+
Skin purging is a temporary breakout triggered by active ingredients that speed up skin cell turnover (e.g., retinoids, exfoliating acids, Vitamin C). This process brings clogged pores to the surface faster before the skin clears.
2. Purging vs. Breakouts
+
Purging: Occurs in usual breakout areas, consists of small uniform pimples, and lasts 4–6 weeks.
Breakout/Reaction: Appears in new areas, lasts beyond 6 weeks, and may include painful cysts, irritation, or rashes.
Breakout/Reaction: Appears in new areas, lasts beyond 6 weeks, and may include painful cysts, irritation, or rashes.

3. What causes skin purging?
+
Ingredients that accelerate cell turnover include:
✔ Retinoids (RetinAL, Retinol, Tretinoin)
✔ Exfoliating Acids (AHAs like Glycolic Acid, BHAs like Salicylic Acid)
✔ Vitamin C (L-Ascorbic Acid)
✔ Benzoyl Peroxide, Azelaic Acid, Enzymes
✔ Retinoids (RetinAL, Retinol, Tretinoin)
✔ Exfoliating Acids (AHAs like Glycolic Acid, BHAs like Salicylic Acid)
✔ Vitamin C (L-Ascorbic Acid)
✔ Benzoyl Peroxide, Azelaic Acid, Enzymes
4. What causes breakouts?
+
• Hormonal fluctuations: (e.g., menstruation, pregnancy)
• Stress & diet: (dairy, high-glycaemic foods)
• Clogged pores: (heavy products, comedogenic ingredients)
• Bacteria & environmental factors: (humidity, pollution)
• Stress & diet: (dairy, high-glycaemic foods)
• Clogged pores: (heavy products, comedogenic ingredients)
• Bacteria & environmental factors: (humidity, pollution)
5. Should you stop using a product if you’re purging?
+
No—purging means the product is working! Stay consistent but avoid adding new actives to prevent irritation.

6. How to minimise purging
+
• Introduce actives gradually: start once a week (evening), then increase to 2–3 times per week if no irritation after two weeks.
• Use gentle, hydrating skincare alongside actives.
• Avoid over-exfoliation and harsh scrubs.
• Stay consistent—purging is temporary!
• Use gentle, hydrating skincare alongside actives.
• Avoid over-exfoliation and harsh scrubs.
• Stay consistent—purging is temporary!

7. Can non-active ingredients cause purging?
+
No—only cell-turnover ingredients trigger purging. If a product without actives is causing breakouts, it’s likely irritation or clogged pores.
8. What if it’s a breakout, not purging?
+
• Stop using the product and observe changes.
• Check for comedogenic ingredients.
• Patch test before full use.
• Check for comedogenic ingredients.
• Patch test before full use.
Real Results - User Experience
Read reviews from people just like you.
Complete the routine
BFF SLEEPOVER Pro-collagen Hydrating Overnight Mask


BFF SLEEPOVER Pro-collagen Hydrating Overnight Mask
Regular price
R349.95
Sale price
R349.95
Regular price
R349.95
Unit price
per
GEL-TO-MILK Cleanser + Makeup Remover


GEL-TO-MILK Cleanser + Makeup Remover
Regular price
R549.95
Sale price
R549.95
Regular price
Unit price
per
GLOWDROPS Bouncy Skin Face Concentrate


GLOWDROPS Bouncy Skin Face Concentrate
Regular price
From R599.95
Sale price
From R599.95
Regular price
R599.95
Unit price
per
SKIN PJ's Activator Face Mist


SKIN PJ's Activator Face Mist
Regular price
From R349.95
Sale price
From R349.95
Regular price
Unit price
per